Privacy Policy

We are Klu (Klu, Inc.), a leading LLM app platform business incorporated in the United States. We are headquartered at 548 Market Street, San Francisco 94104 USA, and store data in Europe. We believe in the highest levels of privacy and security, and only collect data to make our products and services better for customers like you.

If you would like to contact us with a question about how we use your data, the quickest way is to contact our Data Protection Officer, Stephen M. Walker II, via email at privacy at klu dot ai. This notice provides our privacy policy for all users, for citizens of the EU, and explains how California residents can exercise their rights under the CCPA to request that we provide personal information collected in the past 12 months or delete personal information.

Why do we collect data

To facilitate account creation and logon we collect your name and email address. We collect this in order to take steps to enter into a contract with you and allow us to provide our services, including fulfilling orders and requests, and to facilitate payments. This includes monitoring payments and purchases for fraud.

When you contact us by phone, email, this website or via social media, we collect your name, social media handle, and contact details so we can respond to your query.

We use essential cookies to facilitate the operation of our website and may use information collected from these cookies to enforce our terms and policies, protect rights, or detect security incidents.

When you consent to non essential cookies we may collect information about how you use our website including device type, operating system, browser type, IP address, language settings, and browsing behavior. We use this information to improve our website and understand how people use it.

When you sign up to receive news, offers, events or other initiatives, we collect your name and email address to provide updates. You can unsubscribe at any time by responding to any email or by emailing privacy at klu dot ai.

It is against our terms of service and privacy policy to scrape or collect information from our site through automated means. Unauthorized scraping or data collection activities are strictly prohibited and may result in legal action.

If our business is sold we may process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer may not be able to provide services to you.

Where is your data stored and how long do we keep it

We store your data in Europe. Data is encrypted in transit and at rest using industry standard encryption. When working with third parties we may need to transfer your personal data to other countries. Whenever we transfer your personal information outside of the EU, we ensure it receives additional protection as required by law.

We will only retain your personal information for as long as we need it. We consider the nature, sensitivity, and purpose we collected your data for when deciding when it is time to delete it. We may keep data longer than necessary for the original purpose to meet legal, accounting, or regulatory requirements.

We anonymize personal data so it can no longer be associated with you. This anonymized information may be used indefinitely without notifying you. We use this anonymized information to improve our business and do not sell any anonymous or personal information to other businesses.

What are my rights

Under GDPR

• Access your personal data
• Correct incomplete or inaccurate data
• Ask us to erase personal data
• Ask us to restrict handling of personal data
• Ask us to transfer personal data to a third party
• Object to how we use personal data
• Withdraw consent to handling of personal data

Under CCPA

• Categories of personal information collected
• Categories of sources for personal information
• Business or commercial purpose for use
• Categories of third parties with whom we share information
• Specific pieces of personal information we hold

If we deliver our answer electronically, the information will be portable, delivered in an easily usable format so you can transmit it to another entity if technically feasible.

You have the right to request that we delete personal information, subject to exceptions including completing transactions, detecting security incidents, complying with legal obligations, or engaging in public research.

To exercise these rights, submit a verifiable request by emailing privacy at klu dot ai. For CCPA requests, you can submit a maximum of 2 requests over 12 months.

We have not sold personal information subject to the CCPA sale limitations.

Who do we share your data with

We may share personal data with business partners, suppliers, and subcontractors for the performance of the contract we enter into with you, and with regulators or authorities where required by law. We may share data with prospective buyers if our business is sold.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or device. We use cookies to provide great services by saving session information in your browser. This enables personalized settings and a faster product experience.

Essential cookies

We use essential cookies to distinguish you from other users of our website. You can block all cookies by changing browser settings, but you might not be able to see or access all parts of our website.

Non essential cookies

We use non essential cookies to improve our products and services. We only use these if you provide consent.

External cookies

Questions or comments

Email: privacy@klu.ai
Address: 548 Market Street, San Francisco, CA 94104, USA